FAQs

  • FAQ

What are your return and refund policies?

We shall be responsible to get our product back in store for 7 days and your money will refund with in three working days after completing return. 

How can we return package?

  1. Choose “Contact Us” from the Contact Us menu.
  2. Submit your email address and an email will be sent to you with details of how to proceed.
  3. You will receive instructions by email, just submit them.

 

What Items Can Be Returned?

All Clothing items” cuffs shopping for other with wrong color, size, etc.

How Long Do You Have to Return an Item?

The best day for return is after 7 days How to Return an Unfit Product? Gets returned with a full refund if item not full filed or come short. After 7 days, you can bring the product to the store and we will exchange or refund it. We Hope Our Viewer Will Visit Our Store and shop from our huge collection of trendy clothing & accessories.  You can shop online from www.etcatops.com.

How can we order?

  1. You can order us directly by our website by add to cart method
  2. You can order us by clicking on order via WhatsApp and we shall receive your order on WhatsApp 

What is your payment method?

We are currently using Cash on Delivery if you want to pay first we shall receive your payments via Bank Account.

What is your free shipping plan?

On the order of 20000 PKR you can get free shipping

What is your handling policy?

We are working with TCS, LCS, and M&P couriers you will receive your shipment in 7working days    We handle your package till three days you can cancel your order in one working day only

What is your shipping policy?

Your order will be shipped to you without insurance. However, if you want additional shipping insurance for extra charges, call us +923214554397

You will be charged for the shipping insurance and applicable taxes upon delivery

Package size weight will vary depending on your origin/destination. For details, go to our rates.

What is your return policy?

We offer return within 7 days of receiving the product.

What are your delivery charges in Punjab?

Delivery Charges 130/item PKR60/item will be added if you are ordering multiples items for example you are ordering 1 item charges will be 130PKR if you are ordering 2 items charges will be 190PKR If you ordering 3 item charges will be 250PKR. You can get free shipping on order of 20000PKR.

What are your delivery charges in Sindh?

Delivery Charges 150/item PKR50/item will be added if you are ordering multiples items for example you are ordering 1 item charges will be 150PKR if you are ordering 2 items charges will be 200PKR If you ordering 3 item charges will be 250PKR. You can get free shipping on order of 20000PKR.

What are your delivery charges in KPK?

Delivery Charges 150/item PKR50/item will be added if you are ordering multiples items for example you are ordering 1 item charges will be 150PKR if you are ordering 2 items charges will be 200PKR If you ordering 3 item charges will be 250PKR. You can get free shipping on order of 20000PKR.

What are your delivery charges in Baluchistan?

Delivery Charges 170/item PKR80/item will be added if you are ordering multiples items for example you are ordering 1 item charges will be 170PKR if you are ordering 2 items charges will be 250PKR If you ordering 3 item charges will be 330PKR. You can get free shipping on order of 20000PKR.

What are your delivery charges in Gilgit Baltistan?

Delivery Charges 180/item PKR80/item will be added if you are ordering multiples items for example you are ordering 1 item charges will be 180PKR if you are ordering 2 items charges will be 260PKR If you ordering 3 item charges will be 340PKR. You can get free shipping on order of 20000PKR.

What are your delivery charges in Islamabad Capital Territory?

Delivery Charges 150/item PKR50/item will be added if you are ordering multiples items for example you are ordering 1 item charges will be 150PKR if you are ordering 2 items charges will be 200PKR If you ordering 3 item charges will be 250PKR. You can get free shipping on order of 20000PKR.

What are your delivery charges in FATA?

Delivery Charges 180/item PKR80/item will be added if you are ordering multiples items for example you are ordering 1 item charges will be 180PKR if you are ordering 2 items charges will be 260PKR If you ordering 3 item charges will be 340PKR. You can get free shipping on order of 20000PKR.

What are your delivery charges in Azad Kashmir?

Delivery Charges 150/item PKR50/item will be added if you are ordering multiples items for example you are ordering 1 item charges will be 150PKR if you are ordering 2 items charges will be 200PKR If you ordering 3 item charges will be 250PKR. You can get free shipping on order of 20000PKR.

What are delivery Locations not covered by your zone?

Delivery Charges 150/item. You can get free shipping on order of 20000PKR.

Which are your shipping countries?

Pakistan only

How can we get refund?

Go in to your account click order and then click refund 

How we will refund?

You will be refund via JazzCash, Easypaisa and Bank Account

Are our informations protected?

Yes we use your informations and contact derails only for our marketing purpose. 

How can we contact you?

You can contact us by calling +923214554397 or can email us info@vsvirtualshop.com or admin@vsvirtualshop.com